Refund policy

Cancellations

  • Paid orders cannot be cancelled, as packing and production begin immediately.
  • Orders not paid within 24 hours will be automatically cancelled.

Exchange Conditions

  • Items must be unused, in original condition, and with complete original packaging.
  • Requests for exchange must be made within three (3) days from delivery.

Shipping Cost Coverage

ZALA will shoulder the shipping cost if the reason is:

  • Wrong item shipped (style, color, or size)
  • Damaged item

Customer will shoulder the shipping cost if the reason is:

  • Change to another size
  • Change to a different color

Acceptable Reasons for Exchange

For Bags:

  • Wrong item shipped (style, color, or size)
  • Damaged item

Exchange Process

  1. DM us on Instagram with the following details and photos:
    1. Name
    2. Order Number
    3. Item
    4. Reason for Exchange
    5. Item to exchange to
  2. Wait for our confirmation via DM.
  3. Once confirmed, please send your address details. We will assist you in booking the shipment for the item.